Shipping and Tracking
We need about 2 weeks to complete your order. Your order will be dispatched once the clothes are made and packed. A shipping notification with a tracking number is sent to the email that you provided.
Yes, we do ship globally.
We use the United States postal service (USPS), Fedex, UPS, DHL and many other global shipping carriers for worldwide shipping.
Shipping takes about 2-5 weeks depending on your country of order.
Yes, we can update the address prior to shipping the order. The shipping address cannot be changed when the package is in transit. Let us know about the need to change the address.
Yes, you surely can. A tracking number is given to each package we dispatch so the travel of the package can be monitored. The tracking number is sent to your email when the order is fulfilled and dispatched from our studio.
Once your order has been shipped, you will receive an email with the tracking number. It may take up to 24 hours before your tracking information is updated. We will ship to the address you designate with your order as your “shipping address”. If FedEx reports that your package has been delivered to the address you provided, you are responsible for following up with the shipping company in the event that you do not receive your package.
Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few business days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
We are super excited for you to receive your order, but please be patient! International orders may take up to 40 business days to be delivered.
It is often helpful to refer to your local courier’s online tracking, as it may have more accurate tracking information for your order. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier’s online tracking may not recognize your generated tracking number.
If 40 full business days pass and you do not receive your order, please contact our Customer Care team with your order number!
Items from multiple orders will be combined into the same package. If you’d like your orders to be shipped separately, please email us in advance.