Frequently Asked Questions.
ORDERS
As a small business, we seek to use our material and workforce resources respectfully and efficiently. We are aware of the worldwide changes taking place in clothing manufacturing, so one of our aims is to avoid unnecessary clothing production. Being a make-to-order business enables us to offer customers flexibility, which brings us customers’ higher satisfaction.
We are based in New Jersey, United States of America, and we work from 9 a.m. to 6 p.m (EST), Monday through Friday. Your emails are our priority, so a reply to your email will be sent during our working time.
We accept Paypal, Visa, Mastercard, and American Express.
For your convenience, each product description contains detailed information about the garment and its different fits and sizes. Please read the information given available there and also consult our sizing guide. If you need our assistance, we are always happy to help you! Feel free to get in touch at support@turningfig.com.
Yes. Changes can be made within 24 hours after submitting the order.
Unfortunately, we cannot add an item to an existing order. A new order should be placed for an additional item. Combined shipping is possible at your request, so be sure to inform us about that after you place another order.
We would love to be able to rush every order. Yet, that depends on certain circumstances. Feel free to get in touch. We are ready to help you!
The lead time is 1-2 weeks not including delivery time.
Yes, we can make basic changes that do not require changing the sewing pattern. We can change the sleeve length and the total length of a garment, make the neckline lower or higher and adjust the waist seam of certain dresses. Drop us an email at support@turningfig.com for more information.
If necessary, we can make a garment one size smaller or larger than listed, but the garment would be non-refundable. Feel free to send us your body measurements and a reference to the design you like.
We are a premium linen clothing brand – we do not offer any discounts on our clothing. However you may check our website for any holiday season sales or flash sales available.
Yes, some simple alterations regarding the garment’s length, sleeve length, etc can be done. Please contact us if you have more questions.
We do not have any sale on the website. However you may check our website for any holiday season sales or flash sales available. The sale items are final. They can not be returned, refunded or exchanged.
Your order can be canceled within 24 hours after submission.
Customs or import taxes are applied depends on the country you order from. We are not responsible for those taxes and have no control over them. For more information on when taxes are applied, consult your customs authorities or other reliable sources.
We are happy that you are interested in wholesale.Please feel free to get in touch with us at support@turningfig.com
TRACKING AND SHIPPING
We need about 2 weeks to complete your order. Your order will be dispatched once the clothes are made and packed. A shipping notification with a tracking number is sent to the email that you provided.
Yes, we do ship globally.
We use the United States postal service (USPS), Fedex, UPS, DHL and many other global shipping carriers for worldwide shipping.
Shipping takes about 2-5 weeks depending on your country of order.
Yes, we can update the address prior to shipping the order. The shipping address cannot be changed when the package is in transit. Let us know about the need to change the address.
Yes, you surely can. A tracking number is given to each package we dispatch so the travel of the package can be monitored. The tracking number is sent to your email when the order is fulfilled and dispatched from our studio.
Once your order has been shipped, you will receive an email with the tracking number. It may take up to 24 hours before your tracking information is updated. We will ship to the address you designate with your order as your “shipping address”. If FedEx reports that your package has been delivered to the address you provided, you are responsible for following up with the shipping company in the event that you do not receive your package.
Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few business days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
We are super excited for you to receive your order, but please be patient! International orders may take up to 40 business days to be delivered.
It is often helpful to refer to your local courier’s online tracking, as it may have more accurate tracking information for your order. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier’s online tracking may not recognize your generated tracking number.
If 40 full business days pass and you do not receive your order, please contact our Customer Care team with your order number!
Items from multiple orders will be combined into the same package. If you’d like your orders to be shipped separately, please email us in advance.
RETURNS AND REFUNDS
Yes, we do offer refunds for items in the standard cut and original condition within 14 days from delivery.
Please contact our customer support team at support@turningfig.com
Yes, your are responsible for return shipping costs of the items. You may select your choice of shipping carrier.
A refund is possible only if the return procedure is followed correctly. First, the return has to be registered with our team. Second, the unwanted item has to arrive with the return form filled out accurately. If these requirements are met, your refund will be processed in 7 days.